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About Me
Dedicated to safeguarding digital environments and delivering effective IT solutions, I bring over 4 years of experience in user management, technical troubleshooting, and network admin & security.
Achievements
- BS Network Administration and SecurityUtah Valley University - 2024
- Tryhackme.com - Top 8% of usersJr Pen Tester & Intro to Cyber Security Certs
- Network & Security home labSecure, dynamic environment to deepen my understanding of network architecture, cybersecurity, and automation.
Related Experience
Cyber Security Event Analyst
University of Utah
2024 - Present
- Monitoring the SIEM for new alerts; investigating and escalating to senior staff as necessary
- Providing feedback on efficacy of existing security rule sets
- Perform and document operational tasks and compliance checks as required
- Document event analysis and daily tasks in sufficient detail that the analysis process can be passed to other information security personnel
Technical Support Engineer II
doTERRA International LLC
2023 - 2024
- Served as the primary network liaison for the help desk team, addressing network-related issues, and resolving security inquiries
- Configured and administered Palo Alto firewall policies across corporate and data center environments
- Ran scans using Rapid7, Tenable, and Sentinel One to identify vulnerabilities. Deployed software packages with SCCM and VMware Workspace One
- Automated IT tasks using PowerShell, including user account management, system monitoring, and network configurations
Help Desk Technician
doTERRA International LLC
2021 - 2023
- Provided help desk support for 2,000+ employees in a mixed Windows and Mac environment, resolving 30+ tickets daily through Workfront & HaloITSM
- Managed user accounts, reset passwords, and configured server access for seamless file management and system operations
- Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring effective communication and timely resolutions
- Expanded the internal knowledge base by documenting solutions to application, policy, and software-related issues