About Me

Dedicated to safeguarding digital environments and delivering effective IT solutions, I bring over 4 years of experience in user management, technical troubleshooting, and network admin & security.

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Achievements

BS Network Administration and Security
Utah Valley University - 2024
Jr Pen Tester & Intro to Cyber Security Certs
Tryhackme.com - Top 10% of users
Network & Security home lab
Secure, dynamic environment to deepen my understanding of network architecture, cybersecurity, and automation.
AI in Penetration Testing
Senior Research Paper exploring the evolving role of AI in penetration testing and cybersecurity.

Related Experience

Technical Support Engineer II

doTERRA International LLC

2023 - Present

Served as the primary network liaison for the help desk team, addressing network-related issues, and resolving security inquiries
Configured and administered Palo Alto firewall policies across corporate and data center environments
Ran scans using Rapid7, Tenable, and Sentinel One to identify vulnerabilities. Deployed software packages with SCCM and VMware Workspace One
Automated IT tasks using PowerShell, including user account management, system monitoring, and network configurations

Help Desk Technician

doTERRA International LLC

2021 - 2023

Provided help desk support for 2,000+ employees in a mixed Windows and Mac environment, resolving 30+ tickets daily through Workfront & HaloITSM
Managed user accounts, reset passwords, and configured server access for seamless file management and system operations
Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring effective communication and timely resolutions
Expanded the internal knowledge base by documenting solutions to application, policy, and software-related issues