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About Me
Dedicated to safeguarding digital environments and delivering effective IT solutions, I bring over 4 years of experience in user management, technical troubleshooting, and network admin & security.
Achievements
- BS Network Administration and SecurityUtah Valley University - 2024
- Tryhackme.com - Top 8% of usersJr Pen Tester & Intro to Cyber Security Certs
- Network & Security home labSecure, dynamic environment to deepen my understanding of network architecture, cybersecurity, and automation.
Related Experience
Cyber Security Event Analyst
University of Utah
2024 - Present
- Monitored and analyzed security alerts using Qradar to identify and respond to threats in real-time for over 100,000 endpoints org-wide.
- Investigated phishing and malware incidents across faculty, staff, student accounts, and healthcare facilities, ensuring timely containment and remediation.
- Assisted in regular vulnerability scans with Qualys, tracked remediation progress, and supported patch management efforts.
- Supported compliance with FERPA, and HIPAA by enforcing security controls and conducting periodic risk assessments.
- Implemented and maintained multi-factor authentication (MFA) for staff and faculty accounts, reducing unauthorized access risks.
- Assisted in phishing awareness campaigns and delivered cybersecurity training to promote safe computing practices campus-wide.
- Automated security workflows using PowerShell/Python to streamline alert triage and incident documentation.
- Maintained up-to-date security documentation including playbooks, response procedures, and user guidance.
Technical Support Engineer II
doTERRA International LLC
2023 - 2024
- Served as the primary network liaison for the help desk team, addressing network-related issues, and resolving security inquiries
- Configured and administered Palo Alto firewall policies across corporate and data center environments
- Ran scans using Rapid7, Tenable, and Sentinel One to identify vulnerabilities. Deployed software packages with SCCM and VMware Workspace One
- Automated IT tasks using PowerShell, including user account management, system monitoring, and network configurations
Help Desk Technician
doTERRA International LLC
2021 - 2023
- Provided help desk support for 2,000+ employees in a mixed Windows and Mac environment, resolving 30+ tickets daily through Workfront & HaloITSM
- Managed user accounts, reset passwords, and configured server access for seamless file management and system operations
- Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring effective communication and timely resolutions
- Expanded the internal knowledge base by documenting solutions to application, policy, and software-related issues